Privacy Policy

Your privacy matters to us. Learn how we handle your data.

1. Introduction

Welcome to ISP Billing ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our ISP management and billing platform.

By accessing or using ISP Billing, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

We collect the following types of information to provide and improve our services:

Account Information:

  • Full name and contact details (email address, phone number)
  • Company or ISP name and business address
  • Subdomain preferences and account credentials
  • Role and designation within your organization

Usage Data:

  • Log data such as IP addresses, browser type, and device information
  • Pages visited, features used, and actions taken within the platform
  • Session duration and frequency of access
  • Error logs and performance data for troubleshooting

Billing Information:

  • Subscription plan details and billing cycle preferences
  • Payment transaction records and invoice history
  • We do not directly store credit card numbers; payment processing is handled by secure third-party payment gateways

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To create, maintain, and manage your account and subscription
  • To provide, operate, and improve our ISP billing and management platform
  • To process payments, generate invoices, and manage billing cycles
  • To send important service notifications, updates, and security alerts
  • To provide customer support and respond to your inquiries
  • To analyze usage patterns and optimize platform performance
  • To detect, prevent, and address fraud, abuse, or security issues
  • To comply with legal obligations and enforce our terms of service

4. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it:

  • Multi-Tenant Isolation: Each ISP's data is logically isolated within our system. Your data is strictly separated from other tenants, ensuring no unauthorized cross-access between accounts.
  • Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption standards.
  • Access Controls: We implement role-based access controls (RBAC) to ensure only authorized personnel can access specific data and system functions.
  • Regular Backups: Automated backups are performed regularly to protect against data loss and ensure business continuity.
  • Security Monitoring: We continuously monitor our infrastructure for potential threats, vulnerabilities, and unauthorized access attempts.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Upon account termination or cancellation:

  • Your data will be retained for a period of 30 days to allow for account recovery if needed
  • After the retention period, your data will be securely deleted or anonymized
  • Certain data may be retained longer if required by law or for legitimate business purposes such as resolving disputes or enforcing agreements
  • Billing records may be retained for up to 7 years to comply with tax and accounting regulations

6. Third-Party Services

We may use trusted third-party services to support our platform operations:

  • Payment Processors: To securely handle payment transactions
  • Cloud Infrastructure: For hosting, storage, and computing services
  • Email Services: To deliver transactional and notification emails
  • Analytics Tools: To understand usage patterns and improve our services

These third parties are contractually obligated to protect your data and may only use it for the specific purposes we authorize. We do not sell, trade, or rent your personal information to any third parties.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: You may request a copy of the personal data we hold about you
  • Correction: You may request correction of any inaccurate or incomplete data
  • Deletion: You may request deletion of your personal data, subject to legal and contractual obligations
  • Data Export: You may request an export of your data in a standard, machine-readable format
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time
  • Objection: You may object to the processing of your data for specific purposes

To exercise any of these rights, please contact us at support@ispbilling.com.pk. We will respond to your request within 30 days.

8. Cookies

ISP Billing uses cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for the platform to function properly, including session management and authentication
  • Functional Cookies: Remember your preferences and settings to provide a personalized experience
  • Analytics Cookies: Help us understand how users interact with our platform so we can improve it

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the platform.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:

  • The "Last Updated" date at the bottom of this page will be revised
  • For significant changes, we will notify you via email or a prominent notice on our platform
  • Continued use of our services after changes are posted constitutes your acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy-related issues promptly and transparently.

Last Updated: April 2026